1. By a) enrolling a dog with or b) permitting a dog to attend or c) accepting the Services of Zara’s Doggy Day Care and its staff, the Client is deemed to have accepted these Terms and Conditions.

2. I further understand and agree in admitting my dog that Zara’s Doggy Day Care has relied on my representation my dog is in good health and has not harmed or shown aggression or threatening behavior toward any person or any other dog.

3. I further agree to notify Zara’s Doggy Day Care of any unwelcome, aggressive, procreative, or dangerous behavior of my dog that has potential to cause harm to any other pet or individual.

4. I understand that I am solely responsible for any and all harm caused by my dog while my dog is attending Zara’s Doggy Day Care, or using any services provided by Zara’s Doggy Day Care.

5. I further understand that during normal dog play, owner’s dogs may sustain injuries. All dog play is carefully monitored at Zara’s Doggy Day Care to avoid injury, but scratches, punctures, torn ligaments, or other injuries that may occur despite the best supervision.

6. I further understand that Zara’s Doggy Day Care is a place where animals co-mingle in groups, at the centre and on walks and I am responsible for the medical treatment of any injuries or illness that my dog receives while at Zara’s Doggy Day Care. I agree to pay all costs for my dog that may arise as a result of injury or illness, including veterinarian care and costs. The Client will take responsibility for any costs which may be incurred, by either veterinary or other, as a result of any damage, accident, or sickness caused to or by their dog and will pay any such costs or expenses on demand.

7. I further understand that if I fail to provide proof of current vaccinations or if my dogs’ vaccinations are found to be expired or otherwise incomplete, Zara’s Doggy Day Care has the right to refuse service until current proof is provided.

8. I further understand and agree that any behavioral or health problems that develop with my dog will be treated as deemed best by the staff at Zara’s Doggy Day Care, in their sole discretion, and that I will assume full financial responsibility for any and all expenses involved. I authorise Zara’s Doggy Day Care to obtain medical records and/or treatments for my dog in the event of injury or illness from my vet or from the closest veterinary clinic. By signing this document and/or the consent form, I further direct said vet to provide such records upon request.

9. I further understand that my dog should be castrated (if male and over the age of 12 months) or spayed (if over the age of 6 months) to enrol at Zara’s Doggy Day Care. Un-neutered dogs and un-spayed bitches may be accepted under prior arrangement with Zara’s Doggy Day Care but in these circumstances, bitches must not be brought when ‘on heat’.

10. I further understand that even if my dog is vaccinated for Bordatella (Kennel Cough) there is a chance that my dog can still contract Kennel Cough. I agree that I will not hold Zara’s Doggy Day Care responsible if my dog contracts Kennel Cough while attending Zara’s Doggy Day Care.

11. I further agree to notify Zara’s Doggy Day Care of infectious and/or contagious disease or conditions my dog has been exposed to or is affected by. Such diseases and conditions include, but are not limited to Distemper, Hepatitis, Kennel Cough (Bordatella), Parvovirus, Corona virus, worms, Lyme disease, Fleas, Pregnancy, Infectious Skin Diseases and Intestinal Parasites.

12. I further agree to take any necessary efforts or precautions to insure that my dog is continuously free of contagious, infectious, or otherwise communicable diseases. I will report to Zara’s Doggy Day Care, before arriving or collection at day care, any contagious, infectious or otherwise communicable diseases, and will not be allowed to bring my dog to Zara’s Doggy Day Care, regardless of scheduled days, until the condition is resolved. Resolution is determined by Zara’s Doggy Day Care.

13. I allow and consent my dog to being photographed, videotaped, and/or used in any media or advertising by Zara’s Doggy Day Care without prior approval by me. All such photographs, etc. Are the property of Zara’s Doggy Day Care.

14. I further understand that my dog has access to a fenced area outside and agree to assume full liability for damages to property or injury to my dog or others if my dog escapes.

15. I further agree to pay all fees set forth by Zara’s Doggy Day Care and understand that I will be charged in full for my scheduled day regardless of my dog’s attendance and I understand I will be charged £5 for every 15 minutes or part thereof past the scheduled pickup time.

16. The Client may not swap their agreed regular days on an ad hoc basis. It may be possible to add occasional extra days as required, provided there is space in the van. Requests to do so should be via the contact form on the website. These additional days are required to be paid in full before or on the day.

17. We endeavour to collect your dog within allocated time slot but this is not guaranteed. This is due to the volatility of the transport system in your area e.g. road works, temporary traffic lights, congestion or dealing with animal welfare issues.

18. Full payment for services (agreed either at time of booking or subsequently) is to be made within 7 days of receipt of invoice or, by the date specified on the invoice. Time for payment shall be of the essence of the Contract. The preferred method of payment is collection by Direct Debit. Bank transfer, cheque or cash is also accepted, If the Client fails to make any payment due to Zara’s Doggy Day Care under the Contract by the due date for payment, then the Client shall pay interest on the overdue amount at the rate of 8% per cent per annum above Lloyds Bank Plc’s base rate from time to time. Such interest shall accrue on a daily basis from the due date until actual payment of the overdue amount, whether before or after judgment. The Client shall pay the interest together with the overdue amount plus any and all additional administrative, debt collection costs and legal fees incurred.

19. Zara’s Doggy Day Care operates a fixed monthly fee system, whereby the Client pays a fixed monthly fee for a place at the day care centre on agreed regular day/s per week. if the Client’s does not send their dog for any reason, for example due to holiday or sickness, the monthly fee for the agreed regular days is still payable in full. The Client may not swap or add days in lieu if their dog does not attend.

20. The Client shall pay all amounts due under the Contract in full without any set-off, counterclaim, deduction or withholding (except for any deduction or withholding required by law). Zara’s Doggy Day Care may at any time, without limiting its other rights or remedies, set off any amount owing to it by the Client against any amount payable by Zara’s Doggy Day Care to the Client.

21. A non-refundable registration fee of £100, per household, is payable to register your dog at the Day Care. A list of our full charges are available in our fee schedule. Any refunds take up to 30 days to process.

22. Zara’s Doggy Day Care shall not be liable to the Client, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
a. loss of profits, sales or business;
b. loss of agreements or contracts;
c. loss of anticipated savings;
d. loss of damage to goodwill; and any indirect or consequential loss.

23. Zara’s Doggy Day Care’s total liability to the Client, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract shall be limited to £1,000 or the total fees paid under the Contract, which ever is lower.

24. The terms implied by sections 3 to 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the Contract.

25. This clause 21 shall survive termination of the Contract.

26. In agreeing to the figure set under clause 22 above the Client agrees that he/ she is able to insure the Client’s dog under a pet insurance policy and is likewise able to insure home and property contents under a house and contents insurance policy. The Client is advised to notify his/her insurers of the day care arrangement in order to be covered under the pertinent insurance policies. The Client understands that Zara’s Doggy Day Care is only able to offer its competitive fees on the basis of its Clients insuring its pets appropriately.

27. The Client’s dog may be transported with other dogs in a Zara’s Doggy Day vehicle. The Client agrees that Zara’s Doggy Day Care cannot be held liable for death or injury to their dog in the event of a motor vehicle accident or incident.

28. On termination of the Contract for any reason the Client shall immediately pay to Zara’s Doggy Day Care all of Zara’s Doggy Day Care’s outstanding unpaid invoices and interest and, in respect of services supplied but for which no invoice has been submitted, Zara’s Doggy Day Care shall submit an invoice, which shall be payable by the Client immediately on receipt

29. The client must inform us if your dog attends or attended another kennel, boarding, day care or mass public event. This is to ensure we can identify and trace any contiguous diseases.

30. We reserve the right to refuse or charge extra to drop off or collect your dog from location not specified on your contract

31. I understand that Zara’s Doggy Day Care is not responsible for any lost, stolen, or damaged toys, leads, collars, beds, tags, clothing or any other item left with my dog.

32. I agree to bring my dog wearing a quick release collar. This is very important, as, for safety reasons, these are the only collars we allow at Zara’s Doggy Day Care.

33. I agree to ensure my dog has eaten at least 2 hours before arrival at Zara’s Doggy Day Care so he/she has time to digest his/her food before all the excitement. I understand that failure to do so may result in Bloat, which is very dangerous.

34. Abuse or aggressive behaviour towards staff members will not be tolerated and may result in cancellation of your contract with no refund.

35. The weather policy forms part of the terms and conditions and is available on our website (https://www.zarasdoggydaycare.co.uk/weather-policy/) If the centre and / vans / day care service is unable to operate due to weather extremes, no refunds or credit notes will be issued as this is an act of god and out of our control.

36. Force Majeure – Neither party shall be in breach of this Contract nor liable for delay in performing, or failure to perform, any of its obligations under this Contract if such delay or failure result from events, circumstances or causes beyond its reasonable control.

37. I further understand and agree that each of the foregoing provisions are separate and severable and shall be in force and effect on each and every occasion my dog attends Zara’s Doggy Day Care

This statement shall remain in full force and effect as between the parties until and unless otherwise amended or revoked, cancelled or superseded in writing signed by both parties.

I certify that I have read and understand the terms and conditions forth in this Service Statement, the Application form, including health forms, which are hereby incorporated into this Service Statement by reference. I agree to abide by the terms and conditions and accept all terms, conditions, and statements of this statement.

Each party agrees that it shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this agreement. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

I hereby release Zara’s Doggy Day Care, their staff, and volunteers of any liability of any kind whatsoever arising from my dogs’ attendance and participation at Zara’s Doggy Day Care.

This agreement constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.