FAQ’s – Frequently Asked Questions

Q: Is Zara’s Doggy Day Care insured to walk and look after the dogs?
A: Yes, Zara’s Doggy Day Care is insured to professionally walk and look after dogs.

Q: What can I do if I want my dog to try out Zara’s Doggy Day Care?
A: Call or email us. We aim to contact our clients within 24 hours. Zara will then arrange to meet you and your dog, where you can discuss your dog’s requirements.

Q: Do you only take well-trained dogs?
A: No, we love all dogs. All dogs that are in our care benefit from basic training. Lots of our dog owner clients have noticed huge improvements in their dog’s behaviour since they’ve been in our care.

Q: Do I need to be home when you collect or drop off my dog?
A: No, Zara’s Doggy Day Care can keep your keys safe, should you wish us to. All keys are always kept in a safe place and we never write your address on your key.

Q: Can I visit Zara’s Doggy Day Care Centre?
A: Yes. Please call us and we will schedule an appointment for you.

Q: What happens in an emergency?
A: We call you immediately to discuss the situation. If we can’t get hold of you and urgent medical attention is required we will take your pet to the nearest veterinary practice.

Q: Who Will look after my dog?
A: We have a small, dedicated team who will care for your dog during the day

Q: When do you collect my Dog for Day Care?
A: Due to the variations in travel we don’t give specific pick up or drop off times, we are happy to provide a time slot if required. We endeavour to collect your dog by 10:00am

Q: Do you perform a behavioural assessment?

A: All dogs that join Zara’s are subject to a behavioural assessment by a fully trained staff member, this can take up to 2 hours, ideally with the owner on site. There is a small charge of £50, a copy of the assessment is provided to the owner.

Q: How long is a Doggy Day Care Day?
A: You are buying your dog 5 1/2 hours of socialisation and exercise from the moment we arrive at the centre. This does not include your dog’s travel time like many other day care centres.

Q: I have a puppy. Can he come to Zara’s Doggy Day Care Centre?
A: Yes. Zara’s Doggy Day Care welcomes new puppies to our pack! We accept puppies from as young as 12 weeks old, or once they are out of their vaccination period.

Q: What happens if my dog doesn’t get on with another dog?
A: Zara’s Doggy Day Care only accepts social dogs. We will introduce your dog to Bentley, Zara’s ‘control’ dog, to see how they get on. This ensures all of the dogs are happy in one another’s company.

Q: Can I drop my dog off to you?
A: Yes of course; Our team will be ready to sign your dog on your arrival; similar to a nursery

Q: Are you open all year round?
A: We only closed for the holiday period during New Years & Christmas, depending on how the bank holidays fall this could be 1 – 2 weeks. Apart from that, we are open all year.

Q: What do you charge?

A: Our charges are based on the number of sessions your dog attendees

Q: Is there a joining Fee?

A: Yes, we charge £100 per household; we want to offer your dog the best experience at a competitive price, the joining fee covers the cost to enrol your dog into our centre and helps keep your daycare fees down.

Q: Are you Licensed?
A: Zara’s Doggy Day Care is fully licensed under The Animal Welfare Act 2018 – License Number: 053218