Zara’s Doggy Day Care Ltd – Privacy Policy
We respect your privacy. We are committed to protecting your personal information and to being transparent about the information we hold about you. This privacy policy explains how we keep your personal information safe, tells you about your privacy rights and how the law protects you.

Purpose of this privacy notice
This notice explains what information we collect about you, how we use it and how long we will keep it for. You might give us your personal information when you join the association, request a service, sign up to an event, or even simply by using our website.
When we collect your personal details, there is always a reason behind it. In addition, we will only ask you for sensitive personal data when there is a clear reason for doing so and we will tell you what that reason is.

It is important that you read this privacy notice so that you fully understand how and why we are using your personal information. On specific occasions, we may provide you with complementary privacy notices or fair processing notices. We will make it clear when you need to be aware of this, as this privacy notice supplements the other notices and is not intended to override them.

Controller
Zara’s Doggy Day Care Ltd is a company registered in England and Wales (No. 09349682) is the controller and responsible for your personal information. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please get in touch with us via the contact form on the website.

The information we collect about you
‘Personal information’ means any information about an individual from which they can be identified. The personal information we collect allows us to provide services to our customers and users of our services. The primary function of the information we ask for is to meet the requirements set out by the Animal Welfare Act 2006. It also helps us to better understand our members and service users.

We strongly believe your personal information needs to be safeguarded and protected. As long as you share it with us, we are its guardian. We take steps to collect only what is necessary and we do this for different purposes, but all with one goal in mind: to provide service users with a professional service. Here is a list of the type of personal information we currently use:
• Identity Information you give to us – this will include your full name and title, (if relevant), postal address, phone numbers and email address (if relevant).
• Emergency Contact Details This includes an emergency contact person in case we cant get hold of you and there is an issue with your dog, their phone number and address
• Transaction History of your interactions with us. This will include any purchases details, the services you request, health history and welfare notes
• Technical Information we can confirm what browser you are using, the internet protocol (IP) address and computer operating systems that are being used, your login data and other technology on the devices you use to access our website.
• Call Recordings for training and quality assurance proposes only
• Marketing and Communications Preferences for receiving information from us about our services, membership updates, volunteering and fundraising activities (including ways to donate) and how you would like us to communicate with you.

If you don’t want to share your personal information with us
If you don’t want to share your personal information with us, you don’t have to. We will only keep any personal information we are required to keep in accordance with legal requirements.

Your duty to inform us of changes
It is important to us that the personal information we hold about you is accurate and up-to-date. For customers, we normally check this each year when you complete your application form. Please tell us if there are any changes during your relationship with us. You can do this easily by visiting the portal on our website, or by getting in touch with us.

How is your personal information collected?
We collect personal information from and about you through:
• Direct interactions. You may give us certain information (e.g. your Identity Information, Contact and Financial Details) by filling in forms (in person or via our website) or by corresponding with us by post, phone, email or otherwise. This includes personal information you provide when you:
– Create an account on our website
– Subscribe to our services or publications
– Request marketing to be sent to you
• Technical Information from analytics providers such as Google based outside the EEA; advertising networks such as Facebook-based outside the EEA; and search information providers such as Google based outside the EEA.

• Contact, Financial and Transaction History from providers of technical, payment and delivery services based in the EEA
• Identity Information and Contact and Financial Details from publicly available sources such as Companies House, the Charites Commission and the Electoral Register based inside the EEA.
• Automated technologies or interactions. As you interact with our website, we may automatically collect information about your equipment, browsing actions and patterns. We collect this by using cookies, server logs and other similar technologies. We may also receive information about you if you visit other websites employing our cookies.

The legal bases which allow us to use your personal information
The legal basis that we rely on for using your personal information will depend upon the circumstances in which we collect and use it, but will in most cases be because:
• you have provided your consent to allow us to use your personal information in a certain way;
• it’s necessary to carry out for the performance of a contract with you;
• it’s necessary in order for us to comply with a legal obligation; or
• We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal information for our legitimate interests. We do not use your personal information for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you by getting in touch with us.

How we use your personal information
Zara’s Doggy Day Care Ltd will use your personal information only when the law allows and we have taken steps to ensure we respect your privacy. We will never sell or pass on your details to other organisations for their own purposes.

Here are the main reasons why we need to use your personal information:

When we provide a service to you
• comply with our legal obligations such as our safeguarding duty where we have concern about your dog
• keep you updated about new products and services
• send out reports on your dogs day care activity

Change of purpose
Zara’s Doggy Day Care Ltd will use your personal information only for the purposes for which we collected it. If we plan to use your details for reasons that are compatible with the original purpose, we will assess if this is reasonable and proceed only if it does not negatively impact your interests and fundamental rights. For example, you might be interested in new service developments, or information about new volunteering opportunities. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. Please note that we will only process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Information security
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

How long will you use my personal information for?
Only for as long as necessary to fulfil the purposes for which we collected it, including for satisfying any legal, accounting, or reporting requirements.
Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

– We will retain your personal data for a minimum period of 30 days following its provision.
– In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained.

In such cases, we will determine the period of retention based on its necessity for the proper administration of our website and business and/or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Notwithstanding the other provisions of this privacy policy, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person
In some circumstances we may anonymise your personal information (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal information. You have the right to:
• request access to your personal information and receive a copy as well as check we are processing it lawfully.
• request correction of any incomplete or inaccurate information we hold about you. However, we may need to verify the accuracy of the new data you provide to us.
• request erasure of your personal information where there is no longer a good reason for us to hold it. This may also apply where you have successfully exercised your right to ‘object to processing’ (see below); where we may have processed your information unlawfully; or where we are required to erase your personal data to comply with local law. Please note however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
• object to processing of your personal information where we are relying on a legitimate interest (or those
• withdraw consent at any time where we are relying on consent to process your personal information. However, this will not affect the lawfulness of processing carried out prior to this withdrawal. If you do withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

How to exercise your rights
If you wish to exercise any of the rights set out above, please contact us.
If you are unhappy with the way in which your personal data has been processed, you may, in the first instance, contact Simon Wood using the “Contact” form on our website.
If you are still dissatisfied, please contact the Information Commissioner’s Office (ICO): ico.org.uk
We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please do contact us in the first instance.

No fee usually required
There is no fee to access your personal information (or to exercise any of your other legal rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to safeguard your personal information. We may also contact you to ask for further information in relation to your request to speed up our response.

Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Website Third-Party Links
When using our website, there may be links to third-party websites, plug-ins and applications. Clicking on those links may allow third parties to collect or share information about you. We do not control these third-party websites, plug-ins or applications, and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Changes to this Privacy Notice
This Privacy Notice was last updated on 1st May 2018 and will be reviewed and updated from time to time.